Fountain Pen Supplies and COVID-19
What we’re doing, and what it means for you
COVID-19 and the community
Fountain Pen Supplies is located in Melbourne, Australia
When Melbourne is under lockdown, so is Fountain Pen Supplies. Unless we’ve specifically disabled the ability to complete your purchase, we’ll still be taking orders— but those orders might take a little longer to get together or get posted out. Keeping our community safe is a priority.
Listening to the experts
we get our advice from the Victorian State Department of Health
It is important to us that we act on scientifically-backed, evidence-proven advice from experts rather than rumour and speculation from unknown sources. The advice and information given is being updated as more becomes known about coronavirus and how to manage it safely, and when the advice changes, we update our response.
Stored and packed under clean conditions
Hands washed and sanitized before picking and packing your orders
All of our stock is kept neatly stored in a home environment, free of unknown interference. When parts arrive, they are inspected and cleaned before storage, and stored untouched until they are picked for your order. Regular hand washing and use of alcohol-based sanitizer has been standard procedure for us long before the pandemic.
Vaccinated and masked
Keeping our distance before it was cool
Despite our consistent use of ‘we’ and ‘us’, Fountain Pen Supplies is one person doing it all. That can be tough, but does present advantages: for instance, it’s 100% true to say that all Fountain Pen Supplies staff have had two doses of the Astra Zeneca vaccine, always wear a mask around other people, and aggressively enforce personal distancing!
Keeping the mail moving
Australia post and sendle are still operating
We’re lucky to have a really excellent local post office, with incredible staff that are always pushing our mail out as fast as they can. To keep them safe, we’re minimizing our trips to drop off parcels to once or twice a week rather than every day. Coupled with limited flights and staffing issues due to lockdowns around the world, this means orders are often very delayed in ways out of our control. We’ll do our best for a fast turnaround and chase up missing mail, but please be patient.
You can talk to us
Email, social media, phone and snail mail
If you need to reach out, about the shop or fountain pens in general, or because you have COVID questions, or just because you need to talk to someone, we’re here. We’ve been really terrible about maintaining our social media presence of late, and we’ll try and do better— we know as well as anyone how isolating these times can be. It’s okay to reach out in any direction.